Policy information
Privacy Policy
How Fly High Mentoring handles enquiry information, contact details, records, and privacy responsibilities. Last reviewed 1 September 2026.
Controller details
Felicity Jayne Turner is a sole trader trading as Fly High Mentoring and is responsible for personal information received through this website and direct enquiries. Privacy questions can be sent to info@flyhighmentoring.co.uk.
Information collected
The website forms collect practical contact and enquiry information only, such as name, email address, phone number, organisation, approved DSA/NMH role or recommendation, funding status, preferred timeframe, and a short practical message.
Sensitive information
Visitors are asked not to include detailed medical history or unnecessary sensitive health data in enquiry forms. If sensitive information is received, it is handled confidentially and only where necessary for an enquiry, safeguarding concern, or agreed support.
How information is used
Information is used to respond to enquiries, assess service fit, discuss DSA/NMH or private support, arrange sessions, issue invoices, and keep proportionate records.
Website forms and email
Submitting a website form sends the submitted information to info@flyhighmentoring.co.uk through FormSubmit, a third-party form-to-email delivery service. FormSubmit retains submissions for up to 30 days under its service terms. The form should be used for practical enquiry information only; visitors should not provide detailed medical history or unnecessary sensitive information.
Retention
Enquiry information is kept only for as long as needed to respond, arrange support, meet professional, safeguarding, insurance, finance, or legal obligations, or handle a complaint.
Rights and contact
People can contact Fly High Mentoring to ask about access, correction, deletion, restriction, objection, portability, and complaints. Concerns about data protection can also be raised with the Information Commissioner's Office.