DSA/NMH and private support
Fly High Mentoring is a DSA/NMH supplier and also offers private, remote mentoring at £30 per hour. Private sessions are invoiced after completed work.
Compliance and boundaries
Professional boundaries for DSA/NMH and private specialist mentoring
A clear boundary page for universities, needs assessors, students, and supporters. It explains what specialist mentoring support is, what it is not, and how professional assurance is handled.
Scope
What the service does and does not provide
The service keeps DSA/NMH and private mentoring separate from therapy, tutoring, assignment work, and crisis response.
Specialist mentoring role
Specialist mentoring is human support intended to help students access higher education by identifying learning barriers and developing practical strategies.
Boundaries of support
The service is not counselling, therapy, diagnosis, crisis support, subject tutoring, assignment writing, or a substitute for university adjustments.
Professional registration and insurance
Fly High Mentoring is led by Felicity Jayne Turner, who is registered with the HCPC as a Music Therapist. That separate professional credential sits alongside a fully insured, non-medical mentoring practice.
Confidentiality and consent
Information should be handled confidentially, with consent-led communication and clear limits where risk, safeguarding, or legal duties apply.
Records and review
Session records, attendance, cancellations, goals, reviews, complaints, and safeguarding actions should be kept clearly and proportionately.
Professional assurance
- HCPC registration
- Felicity Jayne Turner is registered with the HCPC as a Music Therapist (registration number AS019165) from 1 June 2026 to 31 May 2028. This is her separate professional registration; Fly High Mentoring provides non-medical mentoring, not music therapy.
- Professional memberships
- Felicity maintains HCPC registration, supervision, CPD, and practice standards relevant to her role.
- Insurance
- Fly High Mentoring operates as a fully insured mentoring practice, including appropriate professional indemnity and public liability cover.
- Safeguarding lead
- Felicity Jayne Turner is the safeguarding lead and point of contact for risk, welfare, and safeguarding concerns.
- Conflicts of interest
- Referral, funding, and professional relationships are considered so support remains transparent and student-centred.
- Complaints process
- Concerns are logged, reviewed fairly, and used to identify service improvements or safeguarding actions where needed.
- Data protection
- Personal information is handled confidentially and proportionately, with secure records and clear privacy rights.
Official guidance references
These links are included so students and professionals can check the public guidance that informs the service boundaries.
Need a boundary-aware support conversation?
Use the referral route if you need to discuss whether a student is suitable for specialist mentoring support.
Role-boundaried support. No therapy, counselling, crisis support, or subject tutoring.